Image Beauty Reviews

Image Beauty Review

PRO:
Discontinued Items I Can't Find Elsewhere

I've shopped at Image Beauty online a few times because I have had difficulty sourcing particular products (long discontinued nail products that pretty much cannot be obtained unless 3rd-party retailers happen to have "new/old-stock" at their disposal). For that reason, I think they are great! Prices are the same as I've seen at any Target, CVS, Walmart, other Beauty Supply retailers, Salons, etc. They offer frequent 15%-off store-wide coupons.

PRO:
Easy Online Order and Swift Ship

I've received my orders within a week, packaged securely, with a detailed packing list. The order confirmation is sent immediately, which includes the tracking number and detailed delivery updates. Some online retailers don't bother to add a packing slip and appropriate padding/bubble wrap to secure items (and some don't even provide tracking) but Image Beauty pays attention to these important details.

PRO:
PayPal Purchase Option Available

Always pay with PayPal or Amazon Pay, people - either will fight the battle for you should there be an issue. I haven't had any real issues with Image Beauty but you never know.

PRO:
Easy CONTACT US

It's always a good sign when an online retailer has several ways to contact them for order and product support, returns, etc. US-based toll-free number, email, and physical address listed.

CON:
No Super-Wide Selection and/or Availability

Not ALL items I want are available. The only downfall is that Image Beauty doesn't carry everything on my list. There isn't a massive, super-wide selection (they may carry some items, but not in all colors/styles/sizes) and only a few of certain items (nail polish, some hair colors, etc.). Love their salon-brand hair products! If it's a hard-to-find item or higher-end salon hair product you are after, Image Beauty may work well for you.

I recommend!

The customer service is TERRIBLE at this site and the codes scam you.
They give you codes that work until the discount is taken and then it falls below what the requirement is to get the discount.
Look on Ebay for the same product and you'll probably find it.
Ebay cares and will provide customer service to KEEP the customer.
This place lost a sale instead of applying the "Free Shipping" charge of $6.95 as the banner advertised. The "Chat" person told me I would need to "add something to my cart" to get that discount. REALLY? I don't need anything else. BYE! Hope it was worth it.

If I could give you guys ZERO starts, I would. I purchased lightener that is supposed to lift up to 9 levels & it did absolutely nothing. I followed the instructions and did everything correctly. Called for a refund & was told I could only receive a credit. Why would I wanna spend anymore money with you, when your products clearly don't work? & whoever the employee was that I spoke to on the phone needs retrained in manners because she had a smart $#*! mouth. If I could smack someone through a phone call I would.

I've been buying on ImageBeauty.com for over 6 years. I buy my shampoo and conditioner every few months. They always have the best prices, are helpful (family owned so they answer the phone!) and ship quickly. Bonus points for earning rewards that can be redeemed for gift cards.

I live in Florida and order most of my beauty products online at Image Beauty. I do my research and even with shipping, you can’t beat their prices.

I've used Liquid Loreal for years. They showed the brown bottle on their site. I ordered it. They shipped me the creme color, purple box. If that's what I wanted I'd have purchased it locally! Reached out, all I got was "you purchased the creme". Um, no, pictures show the difference. Can't send it back, horrible, horrible service! Never again. Order elsewhere people. And please don't bother replying your sorry, cause we all know you're not! I gave you ample time to fix it and I got nothing.

I ordered from them on Jan 15th and paid TEN DOLLARS for express shipping... my order was sent out on Jan 18th and I didn't receive my order until the 26th... express shipping my a**... and then they told me they don't provide pre paid return labels (I didn't need the product anymore since it took so long to get to me) unless the product was damaged or there was a mistake on their end. Bullsh** and sh*tty customer service.

I've made several requests from this stage now and his contact was quick. What's more, you can likewise utilize this superb and phenomenal assistance.

Please don't support image Beauty they are unprofessional and blame there mistakes on the customer they also literally make you pay for there mistakes

Since discovering Image Beauty, I am so happy to finally find a place that is affordable, reliable, and their service is great! Thank you Image Beauty!